Loyalty

We believe repeat customers are the best evidence your business has the potential to scale.

We believe repeat customers are the best evidence your business has the potential to scale.

Grow RETENTION to

<10%

of CUSTOMER CHURN

1

We figure out how many of your customers buy from you just once, or again and again–and why.

2

We assess your product's value delivery, useful life, and optimal repurchase cycles.

3

We implement loyalty and referral programs, factoring in pricing and incentives.

4

We look for patterns in repeat buyers to help us find new buyers with similar needs.
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
Brand: Project
We helped the %brand% increase %metric% by %number%.
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
Brand: Project
We helped the %brand% increase %metric% by %number%.
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
Brand: Project
We helped the %brand% increase %metric% by %number%.
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
Brand: Project
We helped the %brand% increase %metric% by %number%.
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
Brand: Project
We helped the %brand% increase %metric% by %number%.
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
a vector logo of Dior
Brand: Project
We helped the %brand% increase %metric% by %number%.
Intro
Loyalty optimization is more than just keeping customers coming back; it's about transforming one-time buyers into brand advocates. We delve into your customer's journey before they buy to understand the nuances that drive repeat business. Through personalized interactions and robust analytics, we elevate the post-purchase experience into a continual relationship.
Service

Retention Optimization

26 weeks
Breakdown

Phase 1: Customer Insight

4 weeks
Deliverable
Format

Retention Analysis Report

Evaluate purchase patterns and understand the 'why' behind single and repeat purchases.

Customer Feedback & Satisfaction Analysis

Collect and analyze customer feedback to gauge satisfaction and identify areas for improvement.

Phase 2: Value Optimization

5 weeks
Deliverable
Format

Product Value Assessment

Analyze product value delivery, usage, and repurchase timelines to inform retention strategies.

Churn Reduction Action Plan

Devise strategies to minimize customer turnover and increase loyalty.

Phase 3: Program Development

9 weeks
Deliverable
Format

Membership and Rewards Program

Create and implement a program with incentives to encourage repeat purchases and enhance loyalty.

Referral Program Development

Develop a system to motivate current customers to refer new ones, expanding the customer base.

Phase 4: Advocacy Cultivation

8 weeks
Deliverable
Format

Revenue Recovery Report

Measure the effectiveness of retention efforts in reclaiming potential lost revenue.

Customer Success Patterns

Identify and analyze behaviors of repeat customers to refine referral strategies.
Add-ONS

Retargeting Campaign

Create targeted campaigns to re-engage users who abandoned the checkout process,

Abandoned Cart Recovery

Reconnect with customers who left items in their cart.

Merchandise Design

Transform your brand's core identity into visually compelling design with 3 custom concepts adapted for 1 merchandise item (apparel, etc)
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.